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Your
Questions
Answered.....
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Why choose Europ
Assistance?, Who are they?
They are the worlds most widely
used breakdown emergency assistance company, protecting over
109 million
people worldwide, that's a lot. In the UK, Europ
Assistance work with a network of over 5,000 trained
mechanics, to provide national coverage and rapid response
times. Their team of expert co-ordinators work around
24/7, 365 days a year to make sure all emergencies are
quickly and safely dealt with, allowing you to continue your
journey with as little disruption as possible. |
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What breakdown service benefits do I
receive?
Europ Assistance motor breakdown offers all the cover you
need. It means peace of mind at considerably less cost than
alternative suppliers. Benefits include: |
- Emergency assistance 24
hours a day, 365 days a year throughout the UK
- Assistance after a
breakdown, accident, vandalism, fire, theft or attempted
theft
- Lack of or wrong fuel
- Flat battery
- Cover for you and up to
7 passengers in your car
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- Roadside assistance and
recovery provided by approved garages and mechanics
- Key breakage or keys
locked in car
- Flat or punctured tyre
- 6 assistances per year
- Message relay service
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What happens if I breakdown or have
an accident?
If you breakdown or have an accident, Europ Assistance will
arrange for an approved mechanic to attend to your car
without delay. If your car cannot be repaired at the
roadside, the contractor will take your car to the nearest
and most suitable repairable. Depending upon your
level of cover, if it is apparent the vehicle cannot be
repaired by the end of the working day we will arrange and
pay for transportation to your home, original destination or
repairer of your choice. We will pay for the cost of
the first hour's labourer at the roadside. |
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But what if I am abroad and I
breakdown?
If you have paid for the continental cover then help will be
at hand. Europ Assistances' unrivalled overseas
network of over 15,000 agents and suppliers provide
first-class recovery and assistance services across Europe.
If your car breaks down on the Continent, they provide
roadside assistance, recovery to the nearest suitable
garage, and car hire or hotel accommodation if your car
cannot be repaired the same day. They will also
arrange repatriation of your car and passengers to the UK,
if repairs cannot be completed before the end of your trip.
Cover is restricted to 31 days any one trip or a total of 60
days in any 12 month period. Cover benefits include: |
- Pre-departure protection
£750
- Replacement parts
Cost of sourcing and despatch
- Vehicle out of use
£750
- Repatriation of driver
and passengers Necessary
costs
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- Roadside assistance
£250
- Break-in emergency
repairs £175
- Alternative driver
Necessary costs
- Customs duty
All charges imposed
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Which vehicles are eligible?
Cover is only available under the Europ Assistance policy
for vehicles up to 15 years old. The following
vehicles are eligible: |
- Cars
- Motorised caravans
- Estate cars
- 4X4 sport utility
vehicles
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- Motorcycles
- Light vans
- Caravans and trailers of
proprietary make covered free of charge
- All vehicles must not
exceed a gross vehicle weight of 3,500kg, a length of 7
metres, a height of 3 metres and a width of 2.25 metres
(including any load carried)
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N.B. For
vehicles over 15 years old we can offer our scheme
especially for older cars through RAC.
Click Here
for more
information |
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What happens if I need help at home
or within one mile from home?
If you have paid the additional premium for Doorstep cover,
we will arrange for an approved specialist to attend your
car without delay. |
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Is there anything that is not
covered?
There are some situations that are not covered. These
include: |
- Vehicles temporarily
immobilised by floods or snow where our repairer cannot
reach you or vehicles embedded in mud or sand.
- Incidents resulting from
a previous inadequate repair or poor maintenance
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- Incidents resulting from
motor racing, rallies, speed or duration trials.
- Vehicles being used for
hire or reward
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Cover is restricted to 31 days any one trip or a total
of 60 days in any 12 month period.
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Or ring our
office on
01288 353999
for cover over the phone. |
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Some comments
from the customers who have used the Europ Assistance car
breakdown service |
| " The
arrival time by the garage from the initial call was 13
minutes and when the problem was insurmountable the car was
promptly loaded on the recovery vehicle and delivered to my
home address. This could have been a disastrous end to
my holidays but your service sorted the problem
wonderfully... my compliments to your call staff and garage
that responded." Mr P - Hull |
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" I would
like to congratulate your call centre staff who were
exceptionally helpful and efficient in dealing with the
repair. It is refreshing in an age when many call
centres of banking and insurance groups favour automated
systems and volume over quality. Well done Europ
Assistance." Mr S G - Herts |
| " I am
amazed at your service and cannot praise it enough."
Mrs H - Gloucestershire |
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You can already see
from the above prices that the cover under the policy is
exceptionally good value for money so don't delay, arrange
your car breakdown cover today by clicking on the button
below or ringing our office. |
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Or ring our
office on
01288 353999
for cover over the phone. |
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Helping motorists in difficulty for over 40 years |
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